Refund policy

Goods MAY BE exchanged, returned and refunded for all online orders on the grounds of a fault in the product, different size, unsuitability, change of mind or any other particulars.

All exchangeable goods, returns or refunds must be approved prior to return.

We will endeavour to exchange approved returns that simply require a different size, style or colour-way to the best of our ability. Where a product has been approved for return and is no longer available, the purchase price you paid will be refunded in full.

We honour all refunds on the basis of unsuitability or change of mind.

Request for exchange or refund must be notified to M W Maison within 14 days of purchase by emailing

Refunds will be issued once returned goods have been received back by company M W Maison Pty Ltd

Returned goods must not have been worn, altered, washed and must be returned in the condition they were received including original packaging and swing tags attached. Footwear that do not have original packaging and tags are not eligible for return.

You may wish to insure goods returned / sent back are done so via registered post. M W Maison is not responsible for returned goods that are lost or misplaced via your postage or courier company / service